Brikerbox Dashboard merupakan aplikasi call center yang mempunyai fungsi untuk menangani panggilan masuk dan metode komunikasi lainnya yang berasal dari pelanggan dan calon pelanggan. Saat panggilan masuk, akan muncul secara otomatis pop up screen dengan berbagai informasi untuk agent melakukan tindak lanjut serta menyimpan semua proses komunikasi menjadi report untuk proses selanjutnya.
Key Benefits
| Management Features | Agent Features | Report Features | Ticketing ( Plugin ) |
|---|---|---|---|
| Call form data | Screen pop alert on incoming call | Multiple type search option coming call | Streamlined assignment ticket |
| Customer form data | Automatic look up customer data on incoming call | Historical reporting | Agent collision avoidance |
| Search | Hot Desking | Agent activity | Attach file on report |
| Data type form support : text, radio, combo | Dialer | Call tracking | Time log |
| Import & export customer data | History call data | Export report | SLA compliance report |
| Notification system | Call notes | Attached recording file | SLA alert |
| Pause | Product knowledge information | Ticket progress notification | |
| Screen pop field | Softphone integration | Customer satisfaction rating | |
| Information text on agent form | Multiple ticket tabs | ||
| Database Connection | Assignment management | ||
| Ticket category management |
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