Brikerbox Dashboard is a call center application. It handles incoming calls and other method of communication made by customers and prospects. When calls coming-in a popup screen displayed automatically with various information for agents to follow up and made the business. It also saves all conversation and inputs for further processing.
Key Benefits
| Management Features | Agent Features | Report Features | Ticketing ( Plugin ) |
|---|---|---|---|
| Call form data | Screen pop alert on incoming call | Multiple type search option coming call | Streamlined assignment ticket |
| Customer form data | Automatic look up customer data on incoming call | Historical reporting | Agent collision avoidance |
| Search | Hot Desking | Agent activity | Attach file on report |
| Data type form support : text, radio, combo | Dialer | Call tracking | Time log |
| Import & export customer data | History call data | Export report | SLA compliance report |
| Notification system | Call notes | Attached recording file | SLA alert |
| Pause | Product knowledge information | Ticket progress notification | |
| Screen pop field | Softphone integration | Customer satisfaction rating | |
| Information text on agent form | Multiple ticket tabs | ||
| Database Connection | Assignment management | ||
| Ticket category management |
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