Wallboard

Useful application to monitor call center activity, productivity and performance

Brikerbox Wallboard is fully and useful web based application program to monitor call center performance and productivity, with real time data display Brikerbox Wallboard can help team leader to monitor activity (offline, idle, busy, or pause) and monitor productivity of agent. Brikerbox Wallboard allows the opportunity for increased awareness, reliability, efficiency and high productivity so that your team can accomplish the goals of the organization. Brikerbox Wallboard easy to display in computer monitor or TV which connected to network.


Core Feature

Web Based Platform
 

Real Time Data
 

Agent Status
 

Agent Data Call
 

Summary Data Call
 

Customizable Themes
 


Feature

 

InboundOutbound
Call in queueAgent idle
Agent idleAgent busy
Agent busyAgent pause (ACW & AUX)
Agent pause (ACW & AUX)Agent offline
Agent offlineAnswered call
Answered callTotal successful call
Abandon callAverage time call
Timeout call
Total call
Average time answer call
Service level agreement (SLA)

Datasheet :

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