Brikerbox Wallboard is a fully web based application, a useful program to monitor call center agents performance and productivity. With real time data display Brikerbox Wallboard will help team leaders to monitor agents status (offline, idle, busy, or pause) and overall will increase business productivity.
Brikerbox Wallboard allows the opportunity for increased awareness, reliability, efficiency, and high productivity so that the call center team can accomplish the goals of the organization. Brikerbox Wallboard is specifically designed for a computer monitor or big screen TV where everyone in the control room will see the business being run in real time.
|Call Queues||Call Trunks|
|Agent Idle||Agent Idle|
|Agent Busy||Agent Busy|
|Agent Pause (ACW/AUX)||Agent Pause (ACW/AUX)|
|Agent Offline||Agent Offline|
|Answered Call||Answered Call|
|Abandon Call||No Answer Call|
|Agent Ring No Answer||Total Call|
|Total Call||Total Call Duration|
|Total Pause Duration||Total Pause Duration|
|Average Answer Call Duration||Average Call Duration|
|Average Pause Duration||Average Pause Duration|
|Service Level Agreement (SLA)||Device Use Information|